How can we help?
Answers to common questions. Can’t find yours? Email us.
Contact supportWe usually reply within two working days. Tell us your phone model and what you were doing.
Email usWidgets
How do I add Lisan to my Lock Screen? (iPhone)
Touch and hold your Lock Screen, tap Customize, then Lock Screen. Tap the area below the clock, choose Lisan and pick a widget: phrase, progress or Listen. Tap the date above the clock to show the phrase there too. The app shows the same steps under Add the widget.
How do I add the Home Screen widget?
iPhone: touch and hold an empty spot on the Home Screen, tap Edit › Add Widget, search for Lisan and choose a size.
Android: touch and hold an empty spot on the home screen, tap Widgets, find Lisan and drag the widget you want onto the screen. You can resize it to show more.
The widget shows the same phrase or doesn’t update
Open Lisan once: the app refreshes the widget plan every time it opens. On the free plan the widget phrase changes once a day; with Lisan Pro it changes every hour.
On Android, some phone makers stop apps in the background to save battery. If the widget stops changing, allow Lisan to run in the background in Settings › Apps › Lisan › Battery.
I tap Play on the widget but hear nothing
Check that your media volume is turned up. On iPhone, playing from the Lock Screen needs iOS 17 or later. If it still doesn’t work, restart your phone and open Lisan once, then email us with your phone model.
Learning
How do I change the language of the meanings?
Open the Me tab and choose Meaning language. You can set the app language separately.
Can I make the slow audio slower or faster?
Yes. In the Me tab, change Slow audio speed. The 0.6× button in the app and on the widget follows this setting.
Does Lisan work offline?
Yes. All lessons, phrases and audio are inside the app, so you can learn on a plane or abroad without data.
I found a mistake in a phrase or translation
Thank you! Please email us the phrase and what you think it should be. We fix reported mistakes in the next update.
Lisan Pro and purchases
I bought Lisan Pro but the app doesn’t show it
Open the Me tab in Lisan and tap Restore purchases. Make sure you are signed in with the same Apple ID or Google account you used to subscribe.
How do I cancel my subscription?
iPhone: open Settings, tap your name, then Subscriptions › Lisan, or tap Manage subscription in the app. Apple’s guide.
Android: open the Google Play app, tap your profile picture, then Payments & subscriptions › Subscriptions › Lisan. Google’s guide.
Cancel at least 24 hours before the renewal date. Deleting the app does not cancel the subscription.
Can I get a refund?
Payments go through Apple or Google, so they handle refunds. On iPhone, use reportaproblem.apple.com. On Android, see Google Play refunds.
Can I use Pro on my iPhone and Android phone?
A subscription works on every device signed in to the same store account: all your iPhones and iPads with one Apple ID, or all your Android devices with one Google account. App Store and Google Play subscriptions are separate.
Your data
Will I lose my progress if I change phones?
Lisan has no account, so progress lives on your phone. It moves to a new phone if you restore from an iCloud or Google backup, or transfer directly from your old phone. Your subscription can always be restored.
How do I delete my data?
Delete the app. Everything Lisan stored is removed with it, since nothing is kept on our side. See the Privacy Policy.